Contact Information

At PawPeak, we're committed to providing excellent customer service and support.

If you have any questions about your order, our products, shipping, returns, or anything else, we'd love to hear from you.

Customer Support

Email: pawpeakpets@outlook.com.au

Our support team aims to respond to all enquiries within 24–48 business hours.

Business Hours

Monday – Friday: 9:00 AM – 5:00 PM (AWST)

Saturday & Sunday: Closed

Public Holidays: Closed

Order Enquiries

When contacting us regarding an order, please include:

• Your full name

• Order number

• A brief description of your enquiry

This helps us assist you as quickly as possible.

Returns & Refunds

For information regarding returns, refunds, and exchanges, please refer to our Refund Policy.

Shipping Enquiries

For shipping updates and delivery questions, please contact our support team using the email above and we will be happy to assist.

General Enquiries

For all general questions, partnership opportunities, or feedback, please contact:

pawpeakpets@outlook.com.au

Thank you for choosing PawPeak.

We appreciate the opportunity to help improve the lives of pets and their owners across Australia.