Refund policy

Refund & Returns Policy

At PawPeak, we want you and your pet to be completely satisfied with your purchase. If you are not happy with your order, we are here to help.

We accept change of mind returns within 30 days of delivery.

To be eligible for a return, the item must:

Customers are responsible for return shipping costs for change of mind returns.

If your item arrives damaged, defective, or develops a fault, please contact us within 7 days of receiving your order.

Please provide:

Once reviewed, we may offer a replacement, repair, store credit, or refund in accordance with Australian Consumer Law.

If you receive an incorrect item, please contact us as soon as possible.

We will arrange an appropriate resolution, which may include a replacement or full refund.

Once your return has been received and inspected, we will notify you of the outcome.

If approved, refunds will be processed back to the original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your financial institution.

For hygiene and safety reasons, certain items may not be eligible for return if opened or used.

This includes products that cannot be resold due to health or hygiene concerns.

Nothing in this policy excludes or limits any rights you may have under Australian Consumer Law.

If a product has a major fault, you may be entitled to a replacement, repair, or refund as provided by law.

To request a return or refund, please contact us at:

Email: pawpeakpets@outlook.com.au

Please include:

Our team aims to respond within 24–48 business hours.

For any questions regarding returns or refunds, please contact:

pawpeakpets@outlookcom.au

Thank you for shopping with PawPeak.