Shipping Policy

At PawPeak, we are committed to delivering your order as quickly and efficiently as possible.

Processing Time

All orders are processed within 1–3 business days after payment has been received and verified.

During periods of high demand, processing times may be slightly extended.

Shipping Time

Estimated delivery times within Australia are:

• Standard Shipping: 3–10 business days
• Regional & Remote Areas: 5–14 business days

Delivery times are estimates only and may vary due to carrier delays, weather conditions, public holidays, or other factors outside our control.

Order Tracking

Where available, tracking information will be provided via email once your order has been dispatched.

Please allow up to 48 hours for tracking information to become active.

Shipping Costs

Shipping costs are calculated at checkout unless otherwise stated.

From time to time, PawPeak may offer free shipping promotions on selected products or orders.

Incorrect Shipping Information

Customers are responsible for ensuring all shipping information is correct at the time of purchase.

PawPeak is not responsible for delays or additional costs resulting from incorrect or incomplete shipping details provided by the customer.

Lost or Delayed Parcels

If your order has not arrived within the expected delivery timeframe, please contact us at:

pawpeakpets.com

We will work with the shipping provider to investigate the issue and provide updates where possible.

Damaged Items

If your order arrives damaged, please contact us within 7 days of delivery and provide photos of the damaged item and packaging so we can assist you promptly.

Contact Us

If you have any questions regarding shipping, please contact our customer support team at:

pawpeakpets@outlook.com.au