Terms of Service

Welcome to PawPeak. By accessing or using our website, you agree to be bound by the following Terms of Service. Please read these terms carefully before making a purchase.

1. General

By using this website, you confirm that you are at least 18 years of age or have permission from a parent or legal guardian to use this website.

PawPeak reserves the right to update, modify, or replace any part of these Terms of Service at any time without prior notice.

2. Products and Pricing

We make every effort to ensure that product descriptions, images, pricing, and availability are accurate. However, we do not guarantee that all information is error-free.

PawPeak reserves the right to modify or discontinue products without notice and to refuse or cancel orders where necessary.

3. Orders

Once an order is placed, you will receive an order confirmation email. Acceptance of your order occurs once payment has been successfully processed.

We reserve the right to cancel orders suspected of fraud, abuse, or unauthorised activity.

4. Payments

All prices displayed on our website are in Australian Dollars (AUD) unless otherwise stated.

Payments are securely processed through approved payment providers. PawPeak does not store your payment information.

5. Shipping

Shipping times are estimates only and may vary depending on location, carrier performance, and external circumstances beyond our control.

Please refer to our Shipping Policy for further information.

6. Returns and Refunds

Returns and refunds are subject to our Refund Policy.

Customers should contact us before returning any items.

7. Product Use

Customers are responsible for using products in accordance with any instructions provided.

PawPeak is not responsible for damage, injury, or loss resulting from misuse, improper use, or failure to follow product instructions.

8. Limitation of Liability

To the maximum extent permitted by law, PawPeak shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products.

Nothing in these Terms excludes any rights available to consumers under Australian Consumer Law.

9. Intellectual Property

All content on this website, including text, graphics, logos, images, and design elements, remains the property of PawPeak and may not be copied, reproduced, or distributed without written permission.

10. Privacy

Your use of this website is also governed by our Privacy Policy.

11. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

Email: pawpeakpets@outlook.com.au

We aim to respond to all enquiries as quickly as possible.